Any refund due in accordance with our Booking Terms and Conditions can only be made to the same debit or credit card used to make the booking. If the card has subsequently expired, the refund will be made by bank transfer.
If you used vouchers to pay for the Activity we may refund you in vouchers.
The Customer shall be entitled to cancel a booking subject to the Company receiving such request for cancellation at least seven (7) days prior to the date and time stated within the Booking Confirmation. The Company will allow the Customer to re-schedule a cancelled booking, provided the notice period within this clause has been given, however should a booking be cancelled within seven (7) days of a confirmed booking then no refund or alternate booking date shall be given.
For the avoidance of doubt, should the Company at its discretion and in exceptional circumstances choose to allow a Customer to re-schedule without charge despite the required notice of this clause having not been provided by the Customer, then any subsequent cancellation by the Customer in respect of the new booking date shall result in no refund or alternate booking date being provided, regardless of the amount of notice provided for such subsequent cancellation.
The Company shall be entitled to cancel a booking at any time. In the event the Company decides to cancel the Customer‘s booking, it shall use its reasonable endeavours to notify the Customer as soon as possible and the Customer shall be entitled to a full refund limited to the sums paid in relation to the booking being cancelled, and no other compensation shall be payable.